ATS Customer Testimonials
As a small business owner there are many tasks that require my attention. It goes without saying that my company's phone system and network are essential to our business success. With that in mind, it is without hesitancy that one of my most valued vendor relationships is with ATS Communications.
The peace of mind and confidence that I have using ATS Communications as my technology partner frees me to focus on growing my business.
I have ATS Communications to gently guide me in my phone system usage; my computer network virus protection and software and hardware updates. Additionally, ATS's two pronged approach of on-site and cloud backups of files has provided me the confidence to know no matter the circumstance I have a plan in place and a layer of protection should disaster strike.
Marge Watson, CFO
Sierra Conveyor Co, Inc. Rocklin, CA
"Everyone we worked with was extremely professional. The system works perfectly for our office application. Love the voice mail and wireless headsets. The entire system meets our needs and was extremely affordable. Thank you!"
Wasserman Travel Vacaville, CA
Excellent follow up on questions and issues. Customer follow up/contact and management of expectations is what it really takes to make installations such as this successful. ATS delivered.
Jonathan W. Pamela's Products San Francisco, CA
ATS Communications has been our telephone service provider for over 15 years, and I've come to trust them to provide excellent service and technical recommendations.
Recently, I availed myself of their telecommunications review service to find a new telecom service provider for voice and data at five of our locations. I'm very pleased to report that ATS's Christine ("Chris") Cahill assisted me with this project that spanned nine months (because we had various prior carrier contracts expiring at different times).
Chris stepped us through the project from researching our needs, finding cost-saving options by negotiating rates with carriers, changing mid-stream to a different plan when a given carrier wasn't able to execute on promises, coordinating and scheduling installations, and even reviewing and correcting initial invoices for new services from the new service provider to ensure accuracy. She saved me an incredible amount of grief and time-consuming coordination and trouble-shooting, and followed through on every detail of the project through to its final completion.
Having handled details of conversions to new carriers in the past by myself for just single locations, I would have been overwhelmed by a project of this magnitude without her help. I recommend using ATS Communications for any business looking to find and implement their most cost-effective telecommunications options!
Karl S. Vice President, Finance & Operations Hose & Fittings, Etc. West Sacramento, CA
Thank you all very much. The entire team from sales through installation was great and helped us stay on top of things we and our other vendors needed to do.
John C. Friends of the River Sacramento, CA
Keith did an excellent job on training our staff. It was a pleasure working with ATS!
Robbin F. Continental Display, Inc. Sacramento, CA
We are perfectly happy with our current service and carriers. You all have done a sensational job in setting us up well. And your service is just outstanding!
Pam B. Growing Healthy Churches San Ramon, CA
Toshiba's IPedge® and Strata® CIX™ pure IP and converged business telephone systems have helped LifeLong Medical Care connect its employees and patients and provide improved communication and productivity as well as more than $30,000 in annual cost savings for the California-based medical center as it provides care to more than 41,000 individuals annually.
LifeLong's new Toshiba business telephone system consists of one IPedge EP system, four Strata CIX670 systems, and four Strata CIX100 systems and includes more than 600 Toshiba IP and digital telephones as well as Toshiba SoftIPT® softphones for mobile workers. LifeLong also has two Strata MAS systems: one with auto attendant, Unified Messaging, and voice mail, and the other for Toshiba's Strata ACD and TASKE call center solutions for LifeLong's call center. In addition, LifeLong is able to centrally manage all systems remotely with Toshiba's Network eManager®, a significant benefit.
LifeLong Medical Care Berkeley, CA
ATS is a wonderful company. Your customer service and techs have always gladly helped us with every detail needed with our aging phone system. Now we have a new system and we love it!
Our Account Manager was the first to come to our store with a quote on the new system. He was friendly, intelligent, professional, attentive, and patient and did amazingly well answering all of the questions we had. He kept in constant communication with us regarding any scheduling changes during the pre installation.
The actual installation went very smoothly and he went beyond the call of duty for us, tidying up our system and saving us money on phone lines not used anymore. His patience was appreciated during the training and is still appreciated with the after-installation questions we keep bugging him with. He has promptly fixed the few changes we requested. Overall we are very satisfied. Thank you for such incredible service.
Christene M. Clarks Drugs Corning, CA
Thank you for great service!
Andrew F. Filipex Enterprises, Inc. San Francisco, CA
What a fabulous experience we had with ATS! Michael Hoskins is wonderful and professional. Thanks!
Ronnie R. Shelter Creek San Bruno, CA
Brenda Accounting Department Fremont, CA
John M. Office Manager Berkeley, CA
I probably wouldn't have renewed Gold Seal because of these tough economic times, but to be honest, ATS's technician has made a huge difference in my decision. Because of the superior service your technician has provided, and continues to give, I now see Gold Seal as an invaluable resource.
ATS has provided the customer service that I require to be successful in my position. ATS has our best interests at heart and shows that every time we do business! For Example, your team went the extra mile getting our Oakland warehouse back on line. Even though it turned out to be a carrier problem, they were quickly on site and even contacted the carrier and opened a trouble ticket for me. We didn't even know who the carrier was or the circuit ID and (you) tracked that down for me - awesome job! Thank You!
Jay S. Facilities, Maintenance, and Tele-Communications Manager Sacramento, CA
ATS has been extremely reliable. They support our business by taking the guesswork out of an otherwise complicated phone system. We know we can rely on them to answer any question or service any concern.
Jenna A. Morse Remodeling. Inc. and Custom Homes Davis, CA
Thank you both so much for all of your work in providing quote and helping reduce costs for our company. It truly is a pleasure working with ATS and our only regret is not having found your company prior to our relationship with our previous vendor.
Jeannie J. AmCom Insurance Services, Inc. San Ramon, CA
They are problem solvers with the ability to combine great customer service, reliable communications, and client follow-up. With ATS you are more than just a consumer. Everyone we have dealt with there is very professional, open, and pleasant.
Caroline H. Office Administrator Ward Companies / WDC CORP Vacaville, CA
Ron H. Executive Director Ala Costa Centers Berkeley, CA
Amy B. President & CEO Tri-Valley California Convention & Visitors Bureau Berkeley, CA
Jay C. President Auburn Honda Auburn, CA