Voice Documentation Made Easy

Are your employees handling calls in a productive and efficient manner? Have you ever been in a position where you needed call details from a prior phone conversation? ATS Communications can help address all these business challenges using the best of business call documentation, the Oaysis Talkument.

The Oaysis Talkument enables your business to store, organize, comment and collaborate on all inbound and outbound calls. Prior to the technological enhancements of voice documentation, employees handling calls can only take notes or mentally try to remember details of a prior conversation. These methods are proven to omit detailed information needed to help your business effectively manage and successfully perform. Talkuments graphical interface has made it very simple when utilizing Oaysis's voice documentation application. Those familiar using Microsoft's Outlook will have not problem archiving, editing and sending digital copies of telephone calls. Learn how a voice documentation solution can improve your call experience here. To learn how your business can benefit from this product, or to schedule an online demo, please call Your Customer Advocate, Chris Hardcastle (925)363-2457.

Strata Call Manager

ATS Communications is excited to announce Toshiba's release of Strata Call Manager, the next generation of Unified Communications for small to medium size businesses. Strata Call Manager is a powerful tool that provides users the advantage of handling calls utilizing a PC. Never pick up a handset again! Easy remote access with simple desktop controls makes Strata Call Manager the preferred application for employees working outside the office.

The Strata Call Manager has all the essential phone features you come to expect. Customize your settings on how you want incoming calls and voice mails to be handled. Utilize drag and drop features for call transfer, speed dialing and hold. Strata Call Manager builds upon the look and feel of the previous generation soft phone by enhancing the user's navigational experience and easy call control, which can also be customized to the user's preference. The updated graphical interface makes it easy to utilize features such as the internal directory, employee call history and chat integration. These features provide a competitive edge to managing and organizing employees' productivity. Read more on Toshiba's latest on Strata Call Manager.

Strata Meeting

ATS Communications is enthusiastic to announce Toshiba's easy to use web and audio conference solution. The Strata Meeting provides efficient communication at your fingertips by internalizing web-based conferences while avoiding the hassles and high monthly cost of using an external conference service vendor. Hold conferences of up to 24 members. Schedule, record and run reports amongst all your conference calls. The web based interface makes hosting a conference very accessible and easy to use. Visitors can dial in from any where to join and with the Outlook Calendar Integration, invitations are a breeze.

ATS Communications Awarded Top Award

The Technology Assurance Group (TAG), an international partnering organization which supports telecommunication providers throughout North America, has recognized ATS Communications as an elite provider of unified communication solutions. This eminent award is presented amongst the 150 national members to the vendor that excels in customer satisfaction, financial performance and the ability to provide cost effective unified communication solutions amongst the SMB market. ATS Communications is well known for providing clients with cost effective solutions which avoid the two greatest risks of technology, cost of ownership and obsolescence. "ATS Communications continues to provide guidance to all TAG members migrating to the true provider of completely integrated voice and data solutions. This highly-respected organization offers customers true managed services capacity by providing solutions designed to increase customer profitability, while offering a competitive advantage," said Dale Johnson, President of Technology Assurance Group. ATS Communications is committed to exploring new technologies to ensure businesses today receive best practice solutions to run an effective business.

ATS Selected by key partners for SIP Certification Process

ATS has been chosen amongst the western US dealer network to work directly with Toshiba and TelePacific to participate in the final testing stages for the certification of TelePacific's SIP trunking solutions with Toshiba's CIX IP system.

Our involvement included installing TelePacific SIP service on our in-house Toshiba CIX system and running a myriad of test and working directly with TelePacific and Toshiba engineers to report findings. After our trial period was completed and we met all requirements from TelePacific and Toshiba, an official announcement was made about the certification of Interoperability amongst Toshiba Telecommunications Systems Division and TelePacific Communications, two highly respected and valued partners. The combination of Toshiba's family of Strata CIX IP business communications systems and TelePacific's highly praised SmartVoice carrier SIP Trunking technology bring the next generation of VoIP. The interoperability of both partners offers small to medium sized businesses a competitive advantage utilizing Toshiba's superior telephony platform. The certification amongst Toshiba Telecommunication Systems and TelePacific delivers seamless integration, which provides businesses the confidence and ease of transitioning from older, more costly carriers, to TelePacific's cost effective solution. "We are proud to be a part of this certification process and are excited to share this technology combination with local businesses and show them how this offering can give their businesses a competitive advantage and make a positive impact on their bottom lines. This a true win for Toshiba, TelePacific, and the end user," commented John Zeller, President of ATS Communications in a recent press release.

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