Help Desk Services

Most IT teams spend more time solving the daily "fires" of IT and struggle to stay focused on their primary focus of creating and managing a stable IT network and looking for new technologies and practices for their business.

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Having a dedicated team to help with these daily IT issues can improve efficiencies & productivity and free up time & resources to work on the bigger IT picture.

We understand that every minute of downtime has a major impact on your company's productivity. We make it a priority to deliver quick response times, a high quality of service and expert problem resolution.

Our 24x7x365 Help Desk Services include:

  • Microsoft and Apple desktop operating systems
  • Thin clients and virtual desktop infrastructure (VDI)
  • E-mail applications and browsers
  • Microsoft Office and leading third-party applications
  • Limited hardware and network troubleshooting
  • Printer installation and support
  • Mobile phones and tablets integration
  • User administration
  • Desktop performance problems
  • Virus and malware infections

Our experienced Help Desk staff has a track record of solving 85% of user related problems within 15 minutes of the first call.

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