With Unite, you get the essential tools you need to create a consistent communication experience
Business Phone
Highly reliable cloud-based phone system with 90+ calling features, crystal clear call quality and HD voice.
Video Conferencing
Securely meet face-to-face with your employees and customers from anywhere with up to 3 video feeds.
Team Chat
Bring your teams together and quickly communicate with coworkers from any device.
File Management
Share and collaborate on files securely from any location with real-time backup and restore
AI-Powered Solutions
AI-powered collaboration features that enhance productivity and deliver smarter insights across UC and Contact Center applications.
The Benefits of Wherever, Whenever Communication
Increased Flexibility & Productivity
Unite enables workers to collaborate from anywhere, on any device.
High Reliability
Unite delivers 99.999% reliability, so you're never out of touch.
Lower Costs
No phone system hardware to buy, install, manage, upgrade, or replace.
Simplified Scaling & Management
Unite scales according to the needs of any business.
Business Continuity
Unite keeps businesses connected and running even if the power goes out.
Regardless of where employees are located, Unite keeps teams connected and productive
Desktop App
The Unite Desktop App allows users to place calls, chat, host or join a video conference, and share files right from their Mac or PC.
Mobile Device
Seamlessly switch your workspace to any Apple or Android smart device with the Unite Mobile App
Desk Phone
Pre-configured phones connect to the feature-rich Unite service wherever they're plugged in.
Meet Your Digital Teammates - AI-powered solutions that provide seamless collaboration and effortless connections among human & digital assets
Unified Communications AI Applications
AI Call Recap
Stop taking notes, engage in real conversations!
Empowers employees to engage in better conversations and faster wrap-ups by turning customer and team calls into actionable insights with intelligent summaries, transcripts, topics and sentiment analysis.
AI Meeting Recap
Stay in the moment. AI that captures everything.
Transform Meetings into actionable outcomes with intelligent summaries that capture decisions, next steps, and key topics—helping teams move faster and stay aligned without extra effort.
AI Unite Assistant
Deliver better, quality work, faster!
Accelerates productivity and quality with a generative AI Assistant that simplifies information access and automates work—from writing and coding to summarizing and translating—all inside Unite.
Contact Center AI Applications
AI Agent Assist
Faster resolutions, more confident agents!
Empowers teams with real-time insights, intelligent automation, and personalized guidance to drive faster resolutions and stronger customer satisfaction—all within their existing app.
AI Supervisor Assist
Smarter Agent coaching, delivering instant clarity.
Deliver smarter, real-time agent coaching with live sentiment tracking, conversation insights, and instant summaries—helping supervisors guide performance and intervene at the right moment.
AI Evaluator
Automate time-consuming QA process, reducing effort and costs.
Transform quality assurance with AI-driven evaluations that surface customer sentiment, identify coaching opportunities, and eliminate time-consuming manual reviews.
AI Intent Routing
No more frustrating keypad menu mazes.
Understands caller's live voice transcript, recognizes their intent based on admin set up flows, and automatically routes them to the right place.
Unite - Fully Integrated with Microsoft Teams
Powerful Phone System
Our advanced cloud-based phone system sits directly inside Teams with no extra license needed.
Single App Experience
Give users a single Teams app for all their communication and collaboration tools.
Advanced Features
Features like call queues, SMS, monitor, whisper, and barge optimize call handling directly inside Teams.
Additional Features Available with Unite
Archiving
Securely back up your organization's phone calls, meetings, chats and SMS conversations.
Company Messaging
Give customers the ability to conveniently communicate with your business via SMS, MMS, and phone.
Toll-Free Calling
Save time and money with one consolidated bill, flat rate pricing, and shared minutes across users.