They answer calls, schedule appointments, summarize conversations, and automate routine tasks, allowing your employees to stay focused on customers and meaningful work.
Intermedia's AI-powered solutions enhance productivity and deliver smarter insights across UC and Contact Center applications, transforming how your team collaborates and serves customers.
Turn customer and team calls into actionable insights with intelligent summaries, transcripts, and sentiment analysis.
Transform meetings into actionable outcomes with intelligent summaries that capture decisions and next steps.
Accelerate productivity with a generative AI Assistant that simplifies information access and automates work.
Empower teams with real-time insights and intelligent automation to drive faster resolutions.
Deliver smarter, real-time agent coaching with live sentiment tracking and conversation insights.
Transform quality assurance with AI-driven evaluations that surface customer sentiment and coaching opportunities.
Understands caller intent and automatically routes them to the right place without frustrating menus.
Enable workers to collaborate from anywhere, on any device.
Provide fast, always-on support across multiple channels with consistent quality.
Automate routine work without hiring more staff, reducing operational expenses.
Stay connected and productive with enterprise-grade reliability and business continuity.
Unite scales according to the needs of any business, without complex infrastructure.
Download our comprehensive guide to learn how Intermedia's AI Digital Teammates can drive immediate productivity gains and cost savings for your organization.
Intermedia's AI solutions are built on a foundation of unified communications excellence. With over a decade of proven reliability, Intermedia Unite delivers a robust unified communications experience with phone service, video conferencing, chat, business SMS, file management, and more—all integrated with AI capabilities to maximize productivity.
Whether you're managing a small team or a large contact center, Intermedia's AI solutions scale to your needs while maintaining the highest standards of security, compliance, and reliability. Integration with Microsoft Teams puts all your communication and collaboration tools in one place, enabling seamless workflows and better teamwork.