You've been utilizing the Intermedia phone applications, but now you can add AI solutions to your existing platform.
AI Designed to Support Your Business
They answer calls, schedule appointments, summarize conversations, and automate routine tasks, allowing your employees to stay focused on customers and meaningful work.
Intermedia's AI-powered solutions enhance productivity and deliver smarter insights across UC and Contact Center applications, transforming how your team collaborates and serves customers.
Unified Communications AI Applications
AI Call Recap
Turn customer and team calls into actionable insights with intelligent summaries, transcripts, and sentiment analysis.
AI Meeting Recap
Transform meetings into actionable outcomes with intelligent summaries that capture decisions and next steps.
AI Unite Assistant
Accelerate productivity with a generative AI Assistant that simplifies information access and automates work.
Contact Center AI Applications
AI Agent Assist
Empower teams with real-time insights and intelligent automation to drive faster resolutions.
AI Supervisor Assist
Deliver smarter, real-time agent coaching with live sentiment tracking and conversation insights.
AI Evaluator
Transform quality assurance with AI-driven evaluations that surface customer sentiment and coaching opportunities.
AI Intent Routing
Understands caller intent and automatically routes them to the right place without frustrating menus.
Wherever, Whenever Communication with AI
Desktop App
The Unite Desktop App allows users to place calls, chat, host or join a video conference, share files, and leverage AI-powered features right from their Mac or PC.
Mobile Device
Seamlessly switch your workspace to any Apple or Android smart device with the Unite Mobile App, bringing AI capabilities wherever you go.
Desk Phone
Pre-configured phones connect to the feature-rich Unite service with integrated AI enhancements wherever they're plugged in.
Key Business Benefits
Increased Flexibility & Productivity
Enable workers to collaborate from anywhere, on any device with AI assistance.
Faster Customer Service
Provide fast, always-on support across multiple channels with AI-powered consistency and quality.
Lower Costs
Automate routine work with AI without hiring more staff, reducing operational expenses.
99.999% Reliability
Stay connected and productive with enterprise-grade reliability and business continuity.
Simplified Scaling & Management
Unite with AI scales according to the needs of any business, without complex infrastructure.
Ready to Transform Your Business with AI?
Download our comprehensive guide to learn how Intermedia's AI Digital Teammates can drive immediate productivity gains and cost savings for your organization.
Why Choose Intermedia?
Intermedia's AI solutions are built on a foundation of unified communications excellence. With over a decade of proven reliability, Intermedia Unite delivers a robust unified communications experience with phone service, video conferencing, chat, business SMS, file management, and more—all integrated with AI capabilities to maximize productivity.
Whether you're managing a small team or a large contact center, Intermedia's AI solutions scale to your needs while maintaining the highest standards of security, compliance, and reliability. Integration with Microsoft Teams puts all your communication and collaboration tools in one place, enabling seamless workflows and better teamwork.