Help Desk Services
Most IT teams spend more time solving the daily "fires" of IT and struggle to stay focused on their primary focus of creating and managing a stable IT network and looking for new technologies and practices for their business.
Having a dedicated team to help with these daily IT issues can improve efficiencies & productivity and free up time & resources to work on the bigger IT picture.
We understand that every minute of downtime has a major impact on your company's productivity. We make it a priority to deliver quick response times, a high quality of service and expert problem resolution.
Our 24/7/365 Help Desk Services Include
- Microsoft and Apple desktop operating systems
- Thin clients and virtual desktop infrastructure (VDI)
- E-mail applications and browsers
- Microsoft Office and leading third-party applications
- Limited troubleshooting hardware and networks
- Printer installation and support
- Mobile phones and tablets integration
- User administration
- Desktop performance problems
- Virus and malware infections
Our experienced Help Desk staff has a track record of solving 85% of user related problems within 15 minutes of the first call.