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Blog Articles from ATS Communciations

Improve Business Efficiency with Help Desk Services

April 17th, 2024 by admin

A smiling person with a desk phone headset on

An employee is having trouble with a new accounting software she's been working with. She calls the help desk and tells the assistant about the error message she is getting. After a few questions to determine the nature of her error, the assistant...

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Posted in: Services

Modernizing Logistics: How ATS Communications and Intermedia Unite Empower Metropolitan Van and Storage for Future Success

February 23rd, 2024 by Mariel Santos

A handshake between businessmen with a world map in the background and a city skyline visible on their sleeves.

Background For over a decade, Metropolitan Van and Storage (Metro) has been a valued client of ATS Communications, a premier managed technology solutions provider. With a broad and diverse client base, including key contracts from the Department...

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Posted in: Case Studies

Streamline Business Operations with Help Desk

February 1st, 2024 by admin

A group of employees with headsets answering calls

In today's fast-paced business environment, where customer satisfaction is a key determinant of success, companies constantly seek ways to streamline their operations and enhance customer service. One integral solution that has proven to be indispensable...

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Posted in: Support

ATS Utilizes Latest AI Knowledge Management to Outpace IT Competitors

September 6th, 2023 by admin

Latest AI Knowledge Management

Leading Managed Technology Services Provider Leverages Big Data & Artificial Intelligence to Accelerate Customer Support with Predictive IT Models CONCORD, CA ‐ ATS a leading Managed Technology Service Provider (MTSP), announced today that the...

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Posted in: Press Releases

Protect Your Business with Endpoint Protection Services

June 1st, 2023 by admin

A graphical representation of a computer virus spreading through a network

Endpoint protection services are designed to protect computer systems, such as laptops, desktops, and mobile devices, from malicious attacks. Endpoint protection is an important component of a robust security plan because it can stop cyber-attacks before...

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Posted in: Security

Why Every Business Needs to Have Cloud Phone Systems

January 5th, 2023 by admin

A woman in white shirt using black headphones while working on a laptop.

Cloud phone systems are quickly becoming the standard for any business that wants to stay competitive. Moving your company's phone system to the cloud allows you to access more advanced features and get better scalability than ever before. Here are...

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Posted in: Services, Solutions

The Benefits of Virtual Desktops for Businesses

December 27th, 2022 by admin

A robot hand a human hand touching opposite sides of a screen

A virtual desktop for businesses is a computing system that allows multiple users to access the same computer from different locations. This type of technology provides an affordable, convenient way for organizations to provide their employees with...

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Posted in: Solutions

Everything You Should Know about Unified Communications as a Service

October 24th, 2022 by admin

Employees using video chat to collaborate and communicate

Unified Communications as a Service (UCaaS) is a cloud-based communication and collaboration solution that offers a comprehensive set of features and tools. It provides businesses with a cost-effective and scalable way to improve communication and collaboration...

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Posted in: Services, Solutions

ATS, High-End Innovative IT Services for Bay Area Businesses

April 1st, 2021 by admin

A man in suit reaching out and touching a connected network of icons while holding a tablet in the other hand

For more than 40 years, ATS has provided innovative technology to California businesses. We pride ourselves on our reputation of designing, implementing, and proactively supporting solutions for clients. Our technology solutions provide companies...

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Posted in: Cloud, Services, Solutions

Helping Businesses Shift from Survival Mode to Strategic Growth Mode in 2021

February 23rd, 2021 by admin

A man in a dress shirt and tie with the sleeves rolled up point his finger down towards a tablet he is holding as numbers along with white and blue block fill the foreground around him

Leading Managed Technology Services Provider Educates Businesses on Dramatic Increase in Cybercrime Directed at Small-Business Owners and How to Prevent It CONCORD, CA - ATS Communications, a leading managed technology services provider (MTSP),...

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Posted in: Managed IT Services, Press Releases

How to Improve Your Remote Workforce's Security and Efficiency

December 31st, 2020 by admin

A man working from home at his desk talking on his smartphone

Many companies have made the switch to remote working this year due to the pandemic, doing their best to adapt to changing work culture. However, the struggle doesn't end with just establishing your remote operations. Now that you've reacted, it's...

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Posted in: Cloud, Services, Security, Solutions

Providing Customers With a Technology Plan for Continued Operations

August 19th, 2020 by admin

A business person using a tablet and a laptop

CONCORD, CA - ATS Communications, a leading managed technology services provider (MTSP), announced today that the company is building technology plans for businesses to continue to operate through the pandemic. ATS Communications begins by evaluating...

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Posted in: Press Releases

Helping Companies Transition From Old Phone Systems that Hindered Remote Work

July 8th, 2020 by admin

A man working from home using a computer and writing

CONCORD, CA - ATS Communications, a leading managed technology services provider (MTSP), announced today that the company is helping small to mid-sized businesses (SMBs) transition from outdated phone systems that hindered remote worker performance...

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Posted in: Press Releases

5 Things Businesses Need for a Successful Long Term Remote Workforce

June 30th, 2020 by admin

A man in a suit working on a tablet and a laptop, with his hands and technology being connected with bright orange dots and white lines that have a sphere in the center of it.

As the mandates for isolation and closure are slowly lifting, many business are finding themselves presented with a new challenge. What do they do with their newly founded remote workforces? While some choose to transition them back into the office...

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Posted in: Support, Services, Security, Solutions

Empowering Companies to Combat COVID-19 with Microsoft Teams

June 3rd, 2020 by admin

A man working from home using a laptop and drinking coffee

CONCORD, CA - ATS Communications, a leading managed technology services provider (MTSP) is empowering business owners to accelerate innovation within their companies through Microsoft's new software, Teams. Microsoft Teams is a tool that dramatically...

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Posted in: Press Releases

ATS Communications Helps Companies Transition to a Remote Workforce

May 8th, 2020 by admin

A man working from home using a laptop and a headset while writing on in a notepad

CONCORD, CA - ATS Communications a leader in managed technology services, announced today that the company is proactively helping small to midsized businesses (SMBs) rapidly transition to a remote workforce. With the recent outbreak of COVID-19, mandatory...

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Posted in: Press Releases

We Are Working Hard to Educate Customers on Cloud Technologies

May 5th, 2020 by admin

Four coworkers video conferencing and collaborating

As more companies are switching to a remote workforce, there is a learning curve to using the new technology. Whether it is adjusting to the unified communications (UC) software or learning how to communicate over a video conference efficiently,...

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Posted in: Cloud, Services, Solutions

The Top 3 Business Collaboration Tools in 2020

January 8th, 2020 by admin

Business co-workers collaborating at work

CONCORD, CA – ATS Communications is actively engaged in educating the business community with how SMBs can utilize the latest in technology to position themselves to grow substantially in 2020, and if there's a single feature that virtually every...

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Posted in: Press Releases

Check out images from our ATS Educational Seminar Series: Moving from Legacy Telephone Equipment to a VoIP Platform

August 17th, 2019 by admin

three members of ATS smiling

See the entire album on Facebook ...

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Posted in: Conferencing

Alerting Businesses About Robocall Scams

August 3rd, 2019 by admin

Finger touching business phone

CONCORD, CA – We are proud to announce that we are alerting small to midsized businesses (SMBs) about the prevalence of robocall scams and how any organization can best handle these calls to ensure that all sensitive company information...

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Posted in: Press Releases

Keeping You Connected

September 27th, 2018 by admin

Mess of Tangled Network Cables

Are your wires getting crossed? No matter how many gadgets you add, the quality of your communications starts with properly structured cabling. You need a solid foundation that supports your company’s technology goals. Your cable infrastructure...

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Posted in: Solutions

Managing Messaging Tools in Your Office

March 5th, 2018 by admin

Businessman's hand touching a virtual screen with a white email envelope icon on it

When used well, instant messaging tools can increase productivity while offering secure information exchange in your office. Messaging works in business environments because it's less involved than email, easy to queue and fast to respond. Several free...

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Posted in: Solutions

Welcome to the Mitel Community

October 19th, 2017 by admin

Toshiba and Mitel

We love the good news from Mitel – they have acquired Toshiba's assets and will still be supporting the current Toshiba platforms for at least five years! This means that your recent investments in Toshiba solutions will have many years of benefits...

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Posted in: Mitel