August 7th, 2017 by admin
We want take a moment to share with you some updates and provide some clarification with regards to your Toshiba system(s) currently installed. As we shared with you in late spring, Toshiba announced their plans to stop operations in North America of their telecommunications division. Since then some positive things have materialized. We made the necessary adjustments internally and with clients to ensure the Toshiba systems in place would be in a stable state for continued use for multiple years. Additionally, we have added some well-known and respected voice application manufacturers to our partner portfolio – Mitel and Zultys. Each of these platforms meet the same standards Toshiba has with quality and reliability.
Since our internal adjustments, changes also happened at the manufacturer level. Mitel announced their intention to acquire Toshiba's remaining assets (this was after ATS added the Mitel solution to our portfolio, so in hindsight, it was good fortune). I am pleased to share that this acquisition has finalized this past month.
Mitel's acquisition has brought a new level of clarity for current Toshiba users. Mitel has announced it is “business as usual” for both dealers and end users. Specifically, this means new systems and parts and support for the CIX and IPedge and VIPedge product lines continue to be available for the “foreseeable future” as communicated by Mitel. Additionally, Mitel has added several of the key Toshiba personnel to the Mitel team for tech support and order fulfillment to ensure continued support for the dealers and their customers. This is fantastic news as it re-establishes the backing of a strong manufacturer which further stabilizes and ensures the life of your installed Toshiba system(s).
As an effort to make sure Toshiba users know they have continued support, Mitel is proactively communicating directly with you, the Toshiba end user, to answer any questions. They are making this effort for direct contact because many of the smaller distributors in the Toshiba channel do not have the resources to proactively communicate with their own clients.
But this approach is not as effective for companies like ATS who can and does communicate regularly with our clients. While ATS appreciates Mitel's efforts and intention, we recognize it may create some confusion about your avenue for support. To clarify, ATS continues to be your local and primary contact for support and service on your Toshiba system as well as your resource to discuss and evaluate new applications and technologies outside of the Toshiba product line. Your ATS team continues to be ready and available to help you as your business technology partner.