IP Phone Systems for Demanding and Dynamic Environments
IPedge® (formally Toshiba IPedge®) was made for businesses that need sophisticated communications but want the phone system to be as simple as possible to own, use and manage. The IPedge® ES server, the newest member of the award-winning family of IPedge VoIP business communications systems, is perfectly sized and priced for the small office with fewer than 24 employees, yet delivers big business features, including UCedge Essentials for mobility and UC, business continuity and networking, along with easily transferable licenses for growth and migration to a larger capacity IPedge EP, EC or EM platform in the future.
Server Options – IPedge is easy to deploy in one of four server sizes depending on your business requirements.
Virtualized Software – IPedge can be purchased as software-only to run on customer-provided VMware-certified hardware.
In the Cloud – IPedge is the base software for VIPedge, cloud-based suite of IP business communications without the need to install or maintain any phone system equipment.
Multi-site Hybrid Networking – Network multiple IPedge servers to expand capacity as you grow or create a hybrid network of IPedge servers and VIPedge cloud services.
Complete Call Control – A full range of basic and advanced telephony features.
Unified Messaging – Standard voicemail and auto attendant features, plus voicemail access from an email inbox and Follow Me for flexible call control.
Mobility and Unified Communications – Convenient call management and unified communications from any device type, including smartphones, tablets, PCs and computers.
Conferencing and Collaboration – Built-in meet-me conferencing for on-demand or scheduled conferences with collaborative desktop and application sharing.
Centralized Administration – Web-based personal user, single system and enterprise-wide administration of all applications.
Contact Center – Efficient and effective customer service with an optional call center feature set.
If you want to maximize your IP business communications—and you want to do it with confidence—see what IPedge can do for you.
Your contact center doesn't have to be complex to be powerful. With a powerful array of Automatic Call Distribution (ACD) features, reports, online inquiry and recording capabilities it is easy to optimize contact center operations, increase customer satisfaction and improve efficiency. Best of all, this system will grow with you.
The UCedge® client brings unified communications to Windows® PCS and Mac OS X® computers, Android™ and IOS® smartphones and tablets. UCedge works on VIPedge® and IPedge® phone systems, as well as Strata® CIX systems with an IPedge Application Server.
For IPedge® business phone system and VIPedge® cloud-based phone solution, administration functions are built right into the system. No software installation or separate servers are needed. For the digital Strata® CIX system, administration capabilities reside on a companion server—the IPedge Application Server.
The customer experience has emerged as the single most important factor in differentiating a business, surpassing a company's products and services as the traditional way to gain an edge over the competition. Today's consumers are looking for good value for the price, but studies show that most buyers consider excellent customer service to be more important than a better product.
With IPMobility, mobile devices act as an extension of the office desk phone by providing a single-number reach to the user, availability statuses and advanced voicemail functionality.